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Returns & Refunds

Return Policy:

Returns & Refunds

At Stunning Canvas Prints, we do our best to provide the most accurate product descriptions we can. Our sizing charts match up congruently with their respective products, each view able on the corresponding product page. We want our customers to know exactly what they are ordering.

A Few Things to Note:

  • Our return policy lasts 7 days from the date of delivery. If 7 days have gone by since you received your products and you have not contacted us about any concerns about your order, we, unfortunately, cannot offer you a refund or exchange. Any problems or concerns need to be brought to our attention within this 7 Days.  
  • For returns/exchanges, due to manufacturer defect / shipping damage we  require pictures sent to us.
  • It is the customers responsibility to make sure their return is packaged good to not get damaged during shipping back to us.
  • WE DO NOT offer refunds, returns or exchanges on orders made by mistake, dissatisfaction, or change of mind. We have size charts on our site with exact measurements of all our canvases and our pictures match what leaves our facility. If there is something wrong with your print, we will get a brand new one shipped out to you free of charge.

Returns or Refunds (accepted under the following circumstances):

  • Damaged Product / Manufacturers Defect
    • If the product arrives damaged. Whether due to shipping care or a manufacturer’s defect, we will honor a 100% full refund or exchange. We will require photo evidence of this via email to support@stunningcanvasprints.com
    • For MANUFACTURERS DEFECTS we must be notified within 7 days of order delivery. 
  • Not As Described
    • If the product arrives and the customer can prove that it does not match up with the product description. We will honor a return for a full refund or exchange for a different item.
  • Product Lost in Transit
    • If the product doesn't arrive because it is lost in transit, then we will immediately reship the product for you! The one condition is that the customer must absolutely make sure their address is correct.

Late or Missing Refunds:

    • Check your Bank Account
    • Contact Credit Card Company
    • Processing time USUALLY takes 1-3 business days
    • If you’ve done all of this and you still have not received your refund yet, please contact us at support@stunningcanvasprints.com

Shipping:

The customer is responsible for paying their own shipping costs for returning an item. (under certain circumstances) Shipping costs are non-refundable. If you receive a refund, you will receive back exactly what you paid for the product.

Depending on your country of origin, it may take anywhere from 3-5 days for US customers or up to 14-21 days for International Customers for your exchanged item to reach you.

Disclaimer:

If you are shipping items over $75, we would highly suggest shipping the product back to us with tracking so that if the product is lost in transit, it will be very easy to prove to us that it was indeed shipped back.